Customer Reviews & Stories

ONLY people in Charlevoix I TRUST bringing my Mopar too!! Period

— Google Review

I have always had great service from Downtown garage

— Google Review

Upon driving up you're greater by a sign:. The Honest Mechanic". I agree. Nice people. Open, candid, knowledgeable, get right on it and get it done. What had done the price was reasonable. Don't worry about the look of the place the people inside make the difference. I will be back when I need help

— Google Review

Positive: Professionalism, Value

We are from down-state and had car trouble while coming to Charlevoix. I called Downtown Garage and described the problem. 30 minutes later I'm in the waiting room. They diagnosed the problem and made recommendations. Then he said have a nice day. No charge. WOW. What a really nice guy and honest as ever. Thank you very much.

— Google User Review

My Chevrolet Truck had a transmission go out. I contacted Downtown Garage Charlevoix and they were most willing to offer there services in a very timely matter. They kept their word order parts and fixed my truck as promised and even were done a day earlier than promised. I definitely recommend their services to one and all. Thank you Downtown Garage Charlevoix.

— Google User Review

Customer service is what this place is all about. I've had the pleasure of dealing with this outfit for several years and they have provided the best service at a reasonable since day one. Been across the US many times, during my 20 years of service in the Navy and no one compares to Downtown Garage. I bring my vehicle in, do not question price or repairs to be done as I can trust these folks to do only what is needed and charge a fair price as well.

— Google User Review

Very happy with the service I received here. Would definitely recommend. My car is finally back on the road and runs great!

— Google User Review

The guys here are great. I have dealt with Aaron on several occasions and he has always been very straight forward about the work and cost that my baby needed done. I would definitely recommend them for any work you need done from simple to serious.

— Google Review

I've been happy with my experiences getting work done on mine and my wife's car. Done on time, fair pricing, honest advice on what needs to be done, and what can wait.

— Google Review

Great bunch of guys . Great job with exhaust installation and service. Definitely our go to shop! Thank you very much.

— Google Review

Steve and the Muffler shop team are always so helpful and efficient. I get a phone call when my car is finished, and a nice reminder text that I'm in need of an oil change. I love the small town feel of the Muffler Shoppe. You talk straight to the owners, and I trust them with my vehicle and that they're giving me an accurate price.

— Google Review

Steve, Aaron and Cam always get the job done with a fast, honest, and efficient approach. Don't let the name fool you! These guys do much more and they do it well. I have had many appointments as a local and have never left feeling dissatisfied. They connect with their customers on a personal level and that is something you don't see at many service shops.

— Google Review

Steve, the man who runs the shop, is a friendly and personable man who knows his business. I have had work done here several times now and I have never had a complaint. If you have a problem with your car in Charlevoix County, this is where you should get it fixed.

— Google Review

Very helpful and gave me an honest and inexpensive resolution.

— Google User Review

Always pleased with the work done at Downtown Garage. They are very nice and we trust them.

— Google User Review

The guy was very helpful, nice. Took the time out to listen to my concerns and nothing was wrong with the car. He even said, Come back if anything changes.

— Google User Review

Reasonable pricing and damn good mechanics

— Google User Review

I have always had great service from Downtown garage.

— Google User Review

Went in for an inspection and Steve told me my 2011 Subaru Outback was in brand new condition and did not need a single repair. How rare is that. Usually they find something fix and charge you for.

Steve is VERY professional!

— Google User Review

AC went out in my car...They fixed it in a very timely manner ,fair price and it works great...Very efficient and friend place...I would recommend them to anyone..

— Google User Review

Steve was amazing not only did he and his staff diagnose the issue with my car promptly but was extraordinarily honest with performing just what was needed and didn't take advantage of the circumstance I found myself in. I would recommend their services to anyone in need!!!

— Google User Review

Not only did Steve and his crew did all the "normal things" like oil filter and oil change....they installed a horn, and side steps on a 1961 vintage Willys CJ 5 Jeep....in one day and at fair & reasonable rates. Great to know this quality service is in Charlevoix. Now that I have discovered the Downtown Garage, I'll be taking all my cars there for care & service. Thanks again, Steve.

— Google User Review

Prompt, courteous, professional

— Google User Review